At Heygood, we want you to be completely satisfied with your purchase. If you need to return or request a refund, please review our policy below.

1. General Return Guidelines

• You have 30 days from the date of delivery to initiate a return.

• Items must be in their original condition, unworn, unwashed, and with all tags attached.

• Certain items, such as customized or final sale products, may not be eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support at support@heygood.store with your order number and reason for the return.

2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

3. Ship the Item: Carefully package the item and include the RMA number on the package. You will be responsible for return shipping costs unless the return is due to our error.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. The refund process will vary based on the reason for the return:

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will provide a prepaid shipping label for the return, and your refund will be processed once we receive and inspect the item.

• Wrong Item Sent: If you received the wrong item, please notify us within 7 days. We will cover the return shipping costs, and we will send you the correct item at no additional charge.

• Item Not Received: If your order hasn’t arrived within the expected timeframe, please contact us. We will investigate the issue and provide a solution, which may include a replacement or refund.

• Order Cancellation: If you wish to cancel your order after it has been placed but before it has shipped, please contact us as soon as possible. If the order has already shipped, please follow the return process outlined above.

4. Refund Timeline

Refunds will be processed to your original payment method within 7 business days after we receive and inspect your returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

5. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out:

• Email: support@heygood.store

Thank you for shopping with Heygood! We appreciate your support and look forward to serving you again.